1

Your cart is empty.

TERMS AND CONDITIONS

The sale of products listed in the virtual catalogues available from the website www.camofactory.com is regulated by the following General Conditions of Sale. These Conditions have been drawn up in accordance with legislation governing contracts drawn up outside physical stores and, more specifically, in accordance with the provisions of Italian Legislative Decree no. 206 dated 6th September 2005 (the ‘Consumer Code’). Users of www.camofactory.com accept and agree to respect all the conditions included in this declaration. If Users do not accept these terms, Superstar di Stefano Ughetti reserves the right to ask the Users to refrain from using the www.camofactory.com web site. The access and the use of the web site  www.camofactory.com are for personal use only. www.camofactory.com is owned by Superstar di Stefano Ughetti. At any time Superstar di Stefano Ughetti can modify the contents of this site, including the commercial terms expressed therein, without giving any notice. Superstar di Stefano Ughetti declines all liability regarding the possibility that, due to a particular configuration of the computer used by the customer or a malfunction, the colors of the products displayed on our site showing slight differences to the original ones. Sales agreements may be drawn up in any of the following languages: English.

CONTRACTING PARTIES

The sales agreement is intended as drawn up between:Superstar di Stefano Ughetti.with registered offices at Via Italia 82 , Italy, tax code, VAT no. and registration with Companies House 01987450028 - registered under the Chamber of Commerce (Biella) - e-mail address: info@camofactory.com.Customer: the physical person or legal entity who has placed an order through the website www.camofactory.com  which has been accepted by Superstar di Stefano Ughetti.No other contractual conditions shall apply, even if not specifically refused by Superstar di Stefano Ughetti.

APPLICATION OF THE GENERAL CONDITIONS OF SALE

Before making a purchase, the Customer is asked to read these General Conditions of Sale in full. The Customer is authorized to save them, copy them, download a copy of them and/or print them out. For any further information, the Customer may contact Superstar di Stefano Ughetti at the e-mail address info@camofactory.com. As part of the formalities established for placing a purchase order, the Customer declares having viewed the formalities and that he accepts the General Conditions of Sale in full. The General Conditions of Sale may be amended by Superstar di Stefano Ughetti as required. Any amendments shall take effect at the time of their publication on the website. The Conditions current as of the time of purchase shall apply to each relevant sales agreement.

GENERAL CONDITIONS OF SALE
DESCRIPTION AND CHARACTERISTICS OF THE SERVICE FOR THE SALE OF THE PRODUCTS

The service for the sale of the Products operating on the website entails the registration, access to choices, choice of Products, on-line transmission of the purchase order and, where accepted, the on-line acceptance of the purchase order. Said service is therefore governed in accordance with Arts. 50 to 61 of the Consumer Code.

Registration:

The service is operative regardless of registration. Registration is therefore optional. Should a Customer wish to register with the website, he shall do so by providing a username and password. Should a Customer not wish to register with the website, he can in any case make his purchase by merely providing the data necessary to order delivery and invoicing. Purchase and/or registration entails acceptance of the above-specified General Conditions that govern the Products supply contract. Purchase and/or registration also entails giving consent to the processing of one’s personal data. In the event of registration, the Customer must keep his password with utmost diligence. The Customer must undertake not to allow any third parties that he has not specifically authorized to do so to use the service. The Customer therefore accepts all liability for any such third party use and conduct on the internet. In the event of loss or theft of the Customer's password, the Customer shall have the right to enable the new password issue procedure available from the website.

Purchase order:

Each purchase order submitted to Superstar di Stefano Ughetti. must clearly specify the Product code, its description, quantity and addressee name and address. The website order procedure gives the Customer the option of identifying and correcting any errors in data entry prior to sending the purchase order. Purchase orders sent by Customers constitute proposed contracts that are binding for the Customer in accordance with Art. 1326 of the Italian Civil Code.As confirmation of the receipt of order, Superstar di Stefano Ughetti. shall send the Customer a summary e-mail to the e-mail address specified during registration. Said e-mail is for information only, in accordance with Article 13 of Italian Legislative Decree no. 70/2003. It does not therefore constitute acceptance by Superstar di Stefano Ughetti of said order.Purchase order acceptance and conclusion of the sales agreement:Superstar di Stefano Ughetti  reserves the right, at their own discretion, to accept or refuse purchase orders submitted by Customers. Without prejudice to the provisions of the following section, orders will be confirmed by a subsequent e-mail from Superstar di Stefano Ughetti, who undertake to process the Customer’s order in a timely manner and in any case within 7 days as from the day following the date on which the Customer submitted the order. It is agreed that order processing is subject to effective Product availability. Should the Product be unavailable and/or in the event that Superstar di Stefano Ughetti. should refuse the order, Superstar di Stefano Ughetti. shall inform the Customer of such in a timely manner, and reimburse him any amounts paid. In this case, the Customer shall have no right to any further indemnity or compensation. No orders shall be accepted where submitted by parties who are not legally of age.

Archiving of the sales agreement:

The sales agreement shall be archived in the specific section of the website (Sales Conditions). The Customer may access this at any time by following the viewing procedure provided by the website.

PRODUCT CHARACTERISTICS

Products are shown in the on-line catalogue in as realistic a manner as possible. The images are provided for general information only and may not be absolutely identical to the actual Product. The Products shown in the on-line catalogue may be purchased while stocks last, without prejudice to the right of Superstar di Stefano Ughetti. to cease availability of any Products at any time and/or alter their characteristics. Supertar di Stefano Ughetti . also reserves the right to update the on-line catalogue at any stage, altering the range or number of Products available.

PRICES AND CURRENCY
PRODUCT PRICES and CURRENCY

The price of the Products is as resulting from the price list published on the website, current as of the time of order submission by the Customer. The prices of the Products published on the website are given in the currency chosen, inclusive or standard packing and/or packaging costs and VAT. VAT rates are calculated according to Product type (if applicable). The price is still to be considered definitive for purchases made outside the European Union, it is noted that there are no refunds on any price quoted for the product purchased. Prices are exclusive of transport and delivery costs. All the above costs (delivery and or special packing/packaging) not included in the price of the Products published on the website, will be separately specified in the order summary and confirmed in the order acceptance e-mail sent to the Customer by Superstar di Stefano Ughetti. Furthermore, for deliveries to be made to other countries, the Product prices published on the website www.camofactory.com are always intended exclusive of:any taxes and/or duties applicable to the sale.any customs taxes and/or duties.any further taxes and/or charges applicable to the delivery of the Products ordered.The Customer must pay all customs taxes and duties applicable in the country to which the Products ordered are delivered. Any and all additional charges and costs in relation to the release of the Products delivered from customs shall be at the exclusive expense of the delivery addressee. Published prices and final invoices are in Euro or in the Currency chosen by the customer. Final credit card and PayPal debited amounts may vary based on currency fluctuations and bank commissions. Superstar di Stefano Ughetti encourages clients to contact their home bank to receive the accurate price conversion and any bank commissions related to the transaction.

PAYMENT
CREDIT CARD PAYMENT

Payment by Visa, Mastercard, Diners and American Express credit cards must be made on-line at the time of sending the purchase order. The Customer shall be asked to supply details of his credit card account in the purchase order. The request for debit of the corresponding amount shall only be made once the order has been completed. The data of the Customer’s credit card sent during purchase order submission is not accessible to Superstar di Stefano Ughetti, or to any third parties. The data is therefore received in a secure manner protected against unauthorized access, on secure servers pertaining to Banca Sella who process credit card payments on behalf of Superstar di Stefano Ughetti. Once Superstar di Stefano Ughetti as received confirmation of payment, they shall proceed to prepare and dispatch the purchase order. Before sending the order, the Customer is given the option of correcting any errors made during data entry. Please visit: www.sella.it for complete information regarding Banca Sella. Click below for information in English: https://www.gruppobancasella.it/bsh_english/index.jsp

Credit Card Security:

Superstar di Stefano Ughetti's Clients are guaranteed maximum Credit Card security because all transactions are processed by Banca Sella. Superstar di Stefano Ughetti customer service agents will not ask for nor accept credit card numbers and/or expiration dates. Superstar di Stefano Ughetti recommends Clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by MasterCard.For more information, please visit www.visa.com or www.mastercard.com.

PAYPAL PAYMENT

Superstar di Stefano Ughetti welcomes payments only from Verified PayPal Accounts. New Clients can pay with a Verified Paypal Account for immediate shipping. Superstar di Stefano Ughetti will only ship to the Verified Paypal Account Address.

RIGHT TO WITHDRAW

In accordance with the provisions of Art. 5 of Italian Law Decree no. 185/99, the Customer has the right to withdraw from the sales agreement within 10 working days of receipt of the goods purchased. In this case, the Customer must send Superstar di Stefano Ughetti an e-mail (the latter to info@camofactory.com). Said e-mail must then be confirmed by a registered mail to the same effect sent within the following 48 hours, to the following address: Superstar di Stefano Ughetti Via Italia 82, 13900 Biella (Italy).

This notice of withdrawal must specify the purchase order number and the Product identification code. The Customer must return the Products purchased, intact and complete (including original packaging) to Superstar di Stefano Ughetti at the following address, no later than 10 (ten) working days as from receipt of the Products purchased.

Solely for the purpose of calculating expiry of the stated terms of 10 (ten) working days, the Products are intended as returned at the time at which they are delivered to the courier or accepting post office. The right to withdraw may be exercised for all Products purchased.

Return Terms and Conditions:

  • The original Product Authenticity Tag with the original intact Security Cord must be attached to the item(s). Item(s) cannot be worn, washed or altered in any way.
  • The returned item(s) must be in the same condition as sent, packaged in an orderly fashion, and have all original tags, extra buttons, dust bags, hangers, etc. Shoes and other accessories that were sent with original boxes must be returned in these boxes which cannot be used, damaged or altered in any way.
  • In the case of defective or incorrect merchandise, clients must follow the instructions above. Superstar di Stefano Ughetti reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
  • All authorized returned merchandise is subject to re-entry inspection at the sole discretion of Superstar di Stefano Ughetti Based on the condition of the return and/or the non-compliance of the Return Policy a 10% restocking fee may be deducted from the final refund.
  • Superstar di Stefano Ughetti reserves the right to refuse returns that are unauthorized and/or not sent with the same courier from the original shipment. If an unauthorized return is accepted, Superstar di Stefano Ughetti will deduct a 10% administrative/re-stocking fee from the refund.
  • Pick-ups for all authorized returns with Superstar di Stefano Ughetti 's courier account numbers must originate from the same country of the original shipment.

It is specified that:

  • The return is on us only in Italy using the number of our courier provided by mail to the customer at the time of approval of the return.
  • For orders placed in Europe the shipping cost is borne by the customer made and will not be refunded the shipping costs made when purchasing.
  • For orders made outside of the European Union the cost of the service provided and the customer taxes transportation are borne by the customer and will not be reimbursed for the cost of shipping and customs fees made at the time of purchase.
Withdrawal is not permitted for customised Products. In all cases where withdrawal is not lawfully and validly applied by the Customer, Superstar di Stefano Ughetti  shall return the Product to the Customer, at the Customer’s own risk and expense. Should the Products returned by damaged during transport for return to Superstar di Stefano Ughetti, the Customer shall be informed of all damages reported no later than the second working day as from the receipt of Products. This shall therefore allow the Customer in turn to inform the courier of this fact and claim his rights with regard the courier. At the same time, the Products damaged during transport shall be returned to the Customer at the Customer’s own risk and expense. Should withdrawal be exercised in accordance with the provisions of current legislation (Italian Legislative Decree no. 185/99), Superstar di Stefano Ughetti shall reimburse the amounts paid by the Customer. Reimbursement shall take place free of charge as quickly as possible and, in any case, within thirty days of the date on which Superstar di Stefano Ughetti became aware of the Customer’s having exercised his right to withdraw.
LEGAL WARRANTY

In accordance with Arts. 128 to 135 of the Consumer Code, Superstar di Stefano Ughetti guarantees that the Products purchased on-line are free from flaws and comply with the sales agreement. The Products Warranty is supplied by the manufacturer in accordance with applicable law. Any Product flaws or non-conformities must be notified by the Customer in a timely manner and, in any case, within the terms of law, by means of registered mail with advice of receipt sent to Superstar di Stefano Ughetti  Via Italia 82 - 13900 Biella , Italy. Failure to do so shall mean that Products are intended as accepted at the time of delivery.

The above warranty granted by Superstar di Stefano Ughetti shall be forfeited where:

  • the Product flaw derives from lack or care or improper use or accidental event;
  • the Product flaw derives from normal wear, oxidisation or atmospheric agents;
  • time of drawing up the sales agreement, the Customer was aware of the Product flaw or could not have ignored it with ordinary due diligence;
  • the Product has been dismantled, tampered with, altered and/or repaired.

LIABILITY DERIVING FROM THE PRODUCT

In accordance with Arts. 114 to 127 of the Consumer Code, as seller, Superstar di Stefano Ughetti is liable for any damages caused by the Products. This is without prejudice to the fact that as seller, Superstar di Stefano Ughetti may be released from liability by specifying the manufacturer’s name. 

COPYRIGHT

Superstar di Stefano Ughetti manages the web site www.camofactory.com and its contents. This includes, but is not limited to, the documentation, images, characters, design, music, software, codes and format scripts. The material included in the web site is protected by copyright.Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from Superstar di Stefano UghettiSuperstar di Stefano Ughetti does not allow the use of the web site’s contents or the trademark for any other purpose than what is written above.